FAQ

Why should I use Vélo-Express instead of flying my bike? Please See Go fly a bike.
Why should I use Vélo-Express instead of that "bulk" bike transport company?
- We provide first-class, high quality transportation service for our customer's bicycles and race gear..
- Your bike and race essentials are handled with the utmost care and transported in our custom team bicycle trailer equipped with multi-layer alarm systems. We own all of our equipment and do not use rental vans.
- We will only transport as many bikes as we have racks for, so space is limited.
- We are located in Littleton, Colorado and cater to Colorado triathletes who race nationally.
- There are no hidden or processing fees charged to you when you register online and pay with cash or check. We do NOT send you to Active.com so you can spend even more money. We pass this savings along to our customers.
- Our cargo insurance policy covers your bicycle and race essentials for its current value. We do not charge you extra for insuring your items if it's current value exceeds $1,000. Those bulk carriers charge you extra for insuring your bicycle.
- Your bicycle will remain secure and dry in our trailer until such time as you claim it. We will not leave your bike in the pouring rain like those bulk carriers do. (Ironman© Wisconsin, 2008; Ironman© Coeur d'Alene, 2009).
Do I have to dismantle my bicycle? No dis-assembly is required other than removing one pedal if our bicycle trailer is over 50% full. You do not have to bother with this, we will remove your pedal if it is necessary. Your empty water bottles, saddle mounted or seat-post mounted hydration systems (dry), spare-tire/CO2 cartridge apparatus, and your cycle computer can all stay mounted to your bicycle.
Do I have to pack my bicycle in a bike-case? No. A bike-case is not necessary for our transportation purposes.
My bike cost $4,000 new; will it be insured during transit? Yes, your bike will be covered by our cargo insurance for its current value. If your bike cost $4,000 new and it is now 5 years old and has 20,000 miles on it, it will be covered for what it is currently worth. That is per our cargo insurance company. Please remember to declare the value of your belongings when you register.
Will Vélo-Express stop by my house or where exactly do I drop-off my bike? You would leave your bike at one of our partner multi-sport shops. We would only stop by your residence in special circumstances. See Multi-Sport Shop Partners.
Where will I find Vélo-Express at the race site? When possible, we will be positioned near the transition area or race expo during packet pickup times if we are partnered with the race director. As with all vendors, the race director will determine where and when we can set up. If we are not partnered with race director, other arrangements will be made. We may be set up at the host hotel or other hotel near the race venue.
Why is my event not listed on the schedule of events page? Unfortunately we cannot serve every event. We are growing our business and are in the process of partnering with more race directors. We encourage you to let us know if you want us to add your event to our itinerary. We also highly recommend that you contact your race director and encourage them to partner with Vélo-Express.
Why are there no partner multi-sport shops near my residence? Unfortunately we cannot stop at every bike shop in every city. We are growing our business and are in the process of partnering with more multi-sport shops. We encourage you to let us know if you want us to add your city and multi-sport shop to our itinerary. When we have enough athletes interested in our service from specific area or region, we will add a stop-off point there.
I will not be able to attend my race, what is your refund policy? Vélo-Express will honor a 100% refund (less a $25 processing fee) to those who notify us with a minimum of 45 days advance notice before their scheduled event. After that, we will honor a 100% refund (less a $50 processing fee), or you may choose to receive a full credit toward another event we serve during the same calendar year. All refunds will be made in the form of business check and delivered via the US Postal Service.